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Gutterhead is a registered trademark of Gutter Games

© Copyright 2017 Gutter Games

Gutter Games, 27 Old Gloucester Street, London, WC1N 3AX.

Refunds Policy

GUTTERHEAD RETURNS, MISSING ITEMS AND EXCHANGES

 

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RETURNS

 

Our policy lasts 30 days. If 30 days have gone by since your purchase then unfortunately we can’t offer you a refund or exchange.

 

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

 

To complete your return, we require a receipt or proof of purchase.

 

There are certain situations where only partial refunds are granted:

* Items with obvious signs of use

* Items that have been opened.

* Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

* Any item that is returned more than 30 days after delivery

 

 

REFUNDS

 

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

 

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

 

 

LATE OR MISSING REFUNDS

 

If 10 days have passed since you posted back your unwanted items and you haven't received a refund yet then please email support@gutterheadgame.com.

 

Please make sure you check your bank account and/or Paypal account before doing this.

 

 

EXCHANGES

 

We only replace items if they are defective or damaged.  If you need to exchange it for the same item then email  support@gutterheadgame.com.

 

 

SHIPPING

 

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

 

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

 

If you are shipping an item over £5, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.